AstraSync Setup

This wizard will guide you through the process of setting up AstraSync on your BlackBerry®

This guide is designed for the latest version of AstraSync to you can also view a setup guide for version 3.0.

Setup Preparation

Before you start it is advised that you perform the following tasks:

1. Backup your existing data using the BlackBerry® Desktop Manager

 
2. Turn off desktop synchronization of your calendar, contacts or emails with BlackBerry Desktop Manager if you have enabled it.

 
3. Disable Content Protection if you have enabled it. (Check this setting in Options | Security Options | General Settings.)

 
4. During setup you will need to have the following information, if you are unsure of any of these items ask your server administrator or hosting provider: Click any item to get more information
   • Your Email Address
   Your full email address people use to send you messages.
   • Your Email User Name
   This is normally the text before the @ sign in your email address.
   If your email address is: my.name@work.com, your Email User Name is: my.name
   • Your Domain

   This is normally the text after the @ sign in your email address.
   If your email address is: my.name@work.com, your Domain is: work.com.

   Sometimes the Domain is different to your email address as follows:

   • Your best source for this information is your Mail Server Administrator or Hosting Provider.
   • The login used to access webmail may contain the Domain. It is often in the format: Domain\username.
   • Sometimes the domain may use part of the text that comes after the @ sign in users’ Email addresses, without the part after the '.'
     e.g.: If your Email address is: my.name@work.com, your Domain may be work
   • Sometimes the domain may use part of the text that comes after the @ sign in users’ Email addresses, with .local appended to it instead of .com.
     e.g.: If your Email address is: my.name@work.com, your Domain may be work.local
   • Sometimes AstraSync setup can be completed by leaving the Domain field blank.
   • Your Account Password
   The password you use to access your email account.
   • Your Server Address
   This is the external address of your Mail/ActiveSync server. AstraSync will attempt to work this out for you using AutoDiscover.
   
   Information that may help you identify the ActiveSync Server Address:
   • If you log into webmail at www.domain.com/owa, Your Server Address is probably www.domain.com.
   • Ask your Mail Server Administrator or Hosting Provider: What is the address I would use to connect to the ActiveSync Server?

Download AstraSync

Click the link in your text message or go to m.astrasync.com using the BlackBerry® Browser to load the application download page. Click 'Download' to start the instalation

Download AstraSync

Click yes to download the AstraSync program.

Install AstraSync

Wait while AstraSync downloads and installs.

When complete run AstraSync to start the setup wizard.

Allow Data Access

Click 'yes' to the two data access security prompts.

Backup Your Data

It is highly recommended that you backup your existing data using the BlackBerry® Desktop Manager at this point.

If you have enabled desktop synchronization of your calendar, contacts or emails in BlackBerry® Desktop Manager you must turn this OFF now to avoid having your data duplicated.

Click OK when you are ready to continue.

Content Protection Warning

To prevent data corruption Content Protection must be disabled on your device.

This setting is normally off. You can check the setting on your device in Options | Security Options | General Settings.

If it is on please close AstraSync now, turn it off and restart the application from the Downloads folder (Home screen on older devices).

Accept the License Agreement

Read the AstraSync license agreement, and then if you agree, click the application key to bring up the menu and select “Accept”.

Network Detection

Wait while AstraSync tests your device to work out the best way to connect to your email server.

This can take several minutes and you may be prompted to allow AstraSync to connect to the network.

Once AstraSync has completed its tests choose next to continue.
(You can change the connection method later if it is not optimal for your data plan.)

Configure AstraSync

Enter your account credentials.

If you are unsure of any of these items ask your server administrator or hosting provider.

Email address: Your email address. Domain: The domain part of your email account credentials. e.g. DOMAIN or domain.com. More Information. This is normally the text after the @ sign in your email address. If your email address is: my.name@work.com, your Domain is: work.com. Sometimes the Domain is different to your email address as follows: Your best source for this information is your Mail Server Administrator or Hosting Provider. The login used to access webmail may contain the Domain. It is often in the format: Domain\username. Sometimes the domain may use part of the text that comes after the @ sign in users’ Email addresses, without the part after the '.' e.g.: If your Email address is: my.name@work.com, your Domain may be work Sometimes the domain may use part of the text that comes after the @ sign in users’ Email addresses, with .local appended to it instead of .com. e.g.: If your Email address is: my.name@work.com, your Domain may be work.local Sometimes AstraSync setup can be completed by leaving the Domain field blank. Username: The user part of your email account credentials. e.g. firstname.lastname. More Information. This is normally the text before the @ sign in your email address. If your email address is: my.name@work.com, your Email User Name is: my.name Password: The password you use to access your email account.

AutoDiscover

AstraSync will now try to determine your server details using AutoDiscover

If AutoDiscover has not been implemented by your server administrator, or you cancel the AutoDiscover process AstraSync will prompt you for your server details

If you are unsure of any of these items ask your server administrator or hosting provider.

Email address: Your email address. Server: The web address of your email server. More Information. This is the external address of your Mail/ActiveSync server. Information that may help you identify the ActiveSync Server Address: If you log into webmail at www.domain.com/owa, Your Server Address is probably www.domain.com. Ask your Mail Server Administrator or Hosting Provider: What is the address I would use to connect to the ActiveSync Server? Domain: The domain part of your email account credentials. e.g. DOMAIN or domain.com. More Information. This is normally the text after the @ sign in your email address. If your email address is: my.name@work.com, your Domain is: work.com. Sometimes the Domain is different to your email address as follows: Your best source for this information is your Mail Server Administrator or Hosting Provider. The login used to access webmail may contain the Domain. It is often in the format: Domain\username. Sometimes the domain may use part of the text that comes after the @ sign in users’ Email addresses, without the part after the '.' e.g.: If your Email address is: my.name@work.com, your Domain may be work Sometimes the domain may use part of the text that comes after the @ sign in users’ Email addresses, with .local appended to it instead of .com. e.g.: If your Email address is: my.name@work.com, your Domain may be work.local Sometimes AstraSync setup can be completed by leaving the Domain field blank. Username: The user part of your email account credentials. e.g. firstname.lastname. More Information. This is normally the text before the @ sign in your email address. If your email address is: my.name@work.com, your Email User Name is: my.name Password: The password you use to access your email account. Use SSL: Un-check this box if your server does not support secure connections. If you are unsure, leave this box checked

Click next to verify your account credentials with your server.

Once the credentials have been verified click Next to continue.
If verification fails choose 'back' to change your details.

Configure AstraSync

AstraSync will detect what collections your server supports.

Choose which items you want AstraSync to synchronize and click 'Next'

Confirm Save

If you have chosen to synchronize calendar and contact data, and items already exist on your device the following warning will appear.

Confirm Save

Choose an action appropriate to your device.

If you have been synchronizing with your Exchange Account through the BlackBerry® Desktop Manager you should choose to
“Delete Device Items”.

If you wish to upload all your Device Items to Exchange choose “Continue Anyway”

If you choose to delete the items on your device, you must disconnect from your computer and wait while the items are deleted

Configuration Complete

AstraSync should now process your configuration settings and perfrom an initial sync of your data.

Once the sync has completed your email inbox will be displayed.

If AstraSync fails to synchronize correctly and displays an error message, please follow the resolution steps for your error message at the AstraSync Forum