AstraSync Setup

This wizard will guide you through the process of setting up AstraSync on your BlackBerry®

This guide is designed for the latest version of AstraSync to you can also view a setup guide for version 3.0.

Download AstraSync

Click the link in your text message or type the address into the BlackBerry® Browser to load the application download page. Click 'Download' to start the instalation

Download AstraSync

Click yes to download the AstraSync program.

Install AstraSync

Wait while AstraSync downloads and installs. When complete run AstraSync to start the setup wizard.

Allow Data Access

Click 'yes' on to the data access security prompts.

Backup Your Data

It is highly recommended that you backup your existing data using the BlackBerry® Desktop Manager at this point.

If you have enabled desktop synchronization of your calendar, contacts or emails in BlackBerry® Desktop Manager you must turn this OFF now to avoid having your data duplicated.

Click OK when you are ready to continue.

Content Protection Warning

To prevent data corruption Content Protection must be disabled on your device. If it is on please close AstraSync now, turn it off and restart the application from the Downloads folder.

Accept the License Agreement

Read the AstraSync license agreement, and then if you agree, click the application key to bring up the menu and select “Accept”.

Network Detection

Wait while AstraSync tests your device to work out the best way to connect to your email server. This can take several minutes and you may be prompted to allow AstraSync to connect to the network.

Once AstraSync has completed its tests choose next to continue.
You can change the connection method later if it is not optimal for your data plan.

Configure AstraSync

Enter your credentials and server information.

If you are unsure of what to enter for any of these items ask your server administrator or hosting provider.

Email address: Your email address. Server: The web address of your email server. If you log into Outlook Web Access at www.domain.com/owa enter www.domain.com here. Domain: The domain part of your email account credentials. e.g. DOMAIN or domain.com. This must match the domain you entered at the start of this wizard. Username: The user part of your email account credentials. e.g. firstname.lastname This must match the username you entered at the start of this wizard. Password: Your account password Use SSL: Un-check this box if your server does not support secure connections. If you are unsure, leave this box checked

Credential Verification

Wait while AstraSync verifies your account credentials with your server.

Once the credentials have been verified click Next to continue.
If verification fails choose 'back' to change your details.

Configure AstraSync

Choose which items you want AstraSync to synchronize and click 'Next'

Confirm Save

If you have chosen to synchronize calendar and contact data, and items already exist on your device the following warning will appear.

Confirm Save

Choose an action appropriate to your device.

If you have been synchronizing with your Exchange Account through the BlackBerry® Desktop Manager you should choose to
“Delete Device Items”.

If you wish to upload all your Device Items to Exchange choose “Continue Anyway”

If you choose to delete the items on your device, you must disconnect from your computer and wait while the items are deleted

Configuration Complete

AstraSync should now process your configuration settings and perfrom an initial sync of your data.
Once the sync has completed your email inbox will be displayed.

If AstraSync fails to synchronize correctly and displays an error message, please follow the resolution steps for your error message at the AstraSync Forum